Managing response after a disaster

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the original earthquake happened on

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September 4 2010 in terms of world

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global disasters it registers in the top

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10 since 1950 the scale of the

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Christchurch earthquakes was mess of for

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New Zealand and it was our job to get

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our customers soldiers and back into

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their home so by the the start of

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October 2010 we were on the ground we

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had people up and running we were

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receiving claims from their own a

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insurance and we were we were helping

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customers from that point on the support

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help we got from MWh was significant in

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that it provided not just a technical

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view on how to reinstate these

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properties but also professional view on

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how we should be interacting with

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regulators with government and with

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other suppliers and professional bodies

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that we needed to engage with to help

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develop against a recovery plan

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you

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the ability to bring the two teams

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together and take the strengths of an

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insurance company a program management

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team and turn them into truly a

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high-performance organization really

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added a lot to what we did in

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Christchurch MWh recovery where eyes and

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ears on the ground and they looked after

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the health and well-being of our

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customers every single day I'll never

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forget particularly after the February

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event the number of elderly customers

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who they actually went picked up and

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took to the airport when needed they're

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really cared about those customers and

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very challenging times the collaboration

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between our client and MW HS is what I

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believe really made this the the success

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that it was

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having having MWh and véro and AAA

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staff all working together in the same

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environment really allowed us to to lead

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the industry in terms of our response

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and customer service so when WH came to

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the table with very much a mentality

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around partnership which was significant

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for us and ultimately allowed us to work

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much closer together to develop the

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outcomes and achieve the outcomes that

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we want to achieve I guess the second

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thing that we were looking for from our

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partner name WH was technical expertise

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and certainly MWh being a global

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organization we're able to tap into

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their resources from a global point of

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view and and ship them into your very

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small city in a very quick period of

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time so that was engineers geotech

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people structural engineers it was

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project managers and at every step

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people at MWh were always willing to

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think outside the box and to progress

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things in any way possible to reduce

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stress and uncertainty for our customers

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the ability to help 12,000 people get

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back to some semblance of a normal life

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early really added a lot of value

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to what we did in Christchurch

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